Online Lending Compliance Training

Online Lending Compliance Training - 2024

Compliance training for customer-facing agents of online short-term and installment lending businesses

1. Using the Meritrain Platform
2. Troubleshooting
1. Introduction
2. How to Identify and Handle Complaints
3. Complaint Handling Scenario
4. Complaints Training Quiz
1. Introduction
2. Underwriting Process
3. Underwriting Scenario
4. Underwriting Quiz
1. Introduction
2. Customer Fairness - Part 1
3. Customer Fairness - Part 2
4. Customer Fairness Scenario
5. Fairness Quiz
1. Introduction
2. First Party Collections - Part 1
3. First Party Collections - Part 2
4. Collections Scenario
5. Collections Quiz
1. Introduction
2. Red Flags
3. Red Flags Scenario
4. Red Flags Quiz
1. Introduction
2. The Human Firewall - Part 1
3. The Human Firewall - Part 2
4. Human Firewall Scenario
5. Human Firewall Quiz
1. Introduction
2. Working Remotely
3. Working Remotely Scenario
4. Working Remotely Quiz
1. Introduction
2. Military Lending Compliance
3. MLA Scenario
4. MLA Quiz
5. Manual MLA Search
1. Introduction
2. Customer Privacy
3. Customer Privacy Scenario
4. Customer Privacy Quiz
1. Introduction
2. Payment Processing
3. Payment Processing Scenario
4. Payment Processing Quiz

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